Frequently asked questions

General

What is ZatZim?

ZatZim is an app that connects you with trusted local service professionals across Saint Lucia and the Caribbean — from home cleaning and repairs to beauty, cooking and skilled trades.

Where is ZatZim available?

ZatZim serves Saint Lucia and the wider Caribbean. Availability of specific services depends on the providers active in your area.

Is there a fee to download the app?

No. The ZatZim and ZatZim Partner apps are free to download. You only pay for the services you book.

Which app do I need?

Use ZatZim if you want to book services. Use ZatZim Partner if you provide services as a provider or professional.

For customers

How do I book a service?

Search or browse for the service, open it, tap Book Now, choose a date, time and address, then confirm. See the full booking guide.

How do I pay?

By card in the app, or cash directly to the provider when the job is done. See Payments & payouts.

Can I cancel a booking?

Yes, from the booking's detail screen. A fee may apply depending on timing and the provider's policy. See the Refund & Cancellation policy.

How do refunds work?

Eligible card refunds are returned to your account. Timing depends on the situation and the provider's policy.

The map is blank or location won't set — what do I do?

Allow location permission and turn on GPS, or type your address manually. See Location & map troubleshooting.

For providers & professionals

How do I start receiving jobs?

Download ZatZim Partner, complete your profile, list your services, and allow notifications. See the provider guide.

What's the difference between Total Sales and Total Earnings?

Total Sales is the full value of completed jobs. Total Earnings (Net Earnings) is what you keep after commission — your real take-home. See Earnings & payouts.

How and when do I get paid?

Completed earnings are paid to the bank account you add in the app. Your Payouts screen shows your history. Keep your bank details accurate.

How does commission work?

ZatZim takes a commission on each job and you keep the rest. Each role's percentage is what that role keeps. See How commissions work.

What about cash jobs?

You collect cash directly, and the app records each party's net share so earnings stay accurate.

Account & privacy

How do I delete my account or data?

Submit a request on our Delete account / data page.

Is my information safe?

We take privacy seriously. Read our Privacy Policy for how we collect and use data.

I'm not getting notifications.

Allow notifications in your phone settings and stay signed in. See Notifications troubleshooting.

Still have a question?

We're here to help.

Contact Support